Delivery and returns
Please see our FAQ for accepted delivery postcodes.
Delivery is done by our trusted courier partners, and we aim to be with you in the time-slot provided. You will receive a text message alert 30 mins before delivery with your courier details.
As these are single-use and highly sensitive medical swabs, and due to our rapid delivery times, there are no refunds within 24 hours of your allotted test slot. If you mistakenly order a test in advance, or you no longer need a future test, please contact customer service as soon as possible for a refund or reschedule.